FAQ

Frequently Asked Questions ✨

📦 How long does shipping take?

Shipping times may vary for each product and depends on different factors such as the warehouse location and the shipping address and can take between 3-10 business days. However, we always try our best to make the shipping process as smooth and fast as possible for you.

The tracking information will be emailed once your order ships.

🌙 Do you offer free shipping?

Yes — we currently offer free shipping on all orders worldwide! Enjoy all your orders without worrying about the shipping fees.

✨ Will the jewelry tarnish?

Our jewelry is designed for long-lasting wear.
To keep your pieces looking beautiful:

Avoid water and perfumes
Store in a dry place
Remove before showering or swimming

🎁 Is this a good gift?

Absolutely 🌙
Our zodiac jewelry makes a meaningful gift for:

Birthdays
Astrology lovers
Friends & partners
Self-love gifts

🔄 Do you accept returns?

At Mystic Haven Jewelry, returns are accepted only for quality-related issues.

✅ Accepted:
• Damaged items
• Manufacturing defects
• Incorrect item received

❌ Not Accepted:
• Wrong size ordered
• Change of mind
• General dissatisfaction
• Didn’t like the item after delivery

Because our products are carefully prepared and shipped directly from our fulfillment partners, items cannot be restocked once shipped.

How do I report a damaged or incorrect item?

Please email us at:

📧 support@shopmystichaven.com

Include:
• Your order number
• Clear photos of the issue
• A brief explanation of the problem

How long do I have to submit a claim?

All claims for damaged, defective, or incorrect items must be submitted within 10 days of delivery.

Requests submitted after this timeframe may not be eligible for review.

What happens after my claim is approved?

If your claim is approved, we will provide either:
• A replacement item
OR
• Store credit

📧 How can I contact you?

We’re here to help you with any questions about your order or our products. You can reach us by filling the contact form on our Contact page or directly at: