Refund Policy

Returns & Refunds

If your jewelry arrives damaged, has a manufacturing defect, or you receive an incorrect item, please contact Mystic Haven Jewelry so we can help.

Reporting a problem

Email support@shopmystichaven.com within 10 days of delivery, including:

  • Your order number.
  • A description of the problem.
  • Clear photos showing the item and the issue.
  • Photos of the packaging if it arrived damaged.

Defects discovered after opening the package or briefly wearing the jewelry may qualify. Opening or briefly wearing an item does not, by itself, make a defect claim ineligible.

The 10-day reporting period is the deadline to contact us, not the deadline to mail an item back.

Claim review and resolution

We review damaged, defective, and incorrect-item claims using the information and photos you provide. We may request additional details.

Approved claims are generally resolved with a replacement at no additional cost or Mystic Haven Jewelry store credit. We will confirm the resolution and expected timing with you after reviewing your claim.

There are no restocking, handling, or other fees for approved quality-related claims.

Physical returns

A physical return is not always necessary. We will let you know whether your item must be returned after reviewing your claim.

Please do not send an item back without contacting us and receiving return instructions.

If a physical return is required for an approved claim, we will arrange a prepaid shipping label and provide the return address and instructions. Return postage is covered for customers in both Canada and the United States.

Unless we give you different instructions, please mail the item back within 10 days of receiving return authorization and the prepaid label. Follow the packing instructions provided and keep your proof of shipment.

Store credit

Mystic Haven Jewelry store credit can be used toward a future purchase from our store and does not expire. We will confirm the amount, currency, and redemption instructions when it is issued.

Store credit is not a refund to your original payment method. Our standard claim resolutions are replacement or store credit, subject to any remedies required by applicable law.

Change of mind and other exclusions

We do not accept returns or exchanges for change of mind, ordering the wrong size or style, personal preferences, or dissatisfaction unrelated to a defect or an incorrect item.

Please review product descriptions, materials, measurements, and sizing information before ordering. These exclusions do not prevent you from reporting an item that is defective, incorrect, or materially different from its description.

Your consumer rights

This policy does not limit any rights or remedies you may have under applicable consumer protection laws.

Contact

For help with an order, email support@shopmystichaven.com and include your order number.