Refund Policy

At Mystic Haven Jewelry, customer satisfaction is important to us. Due to the nature of our fulfillment process, returns are accepted only for quality-related issues.

Eligible Return Reasons

We accept claims for:
• Damaged items
• Manufacturing defects
• Incorrect item received

Non-Eligible Return Reasons

We do not accept returns or refunds for:
• Incorrect size selection
• Change of mind
• General dissatisfaction
• Personal preference after delivery

As our products are shipped directly from our fulfillment partners, items cannot be restocked once shipped.

Claim Submission Window

All claims must be submitted within 10 days of delivery.

To submit a claim, please contact:

📧 support@shopmystichaven.com

Please include:
• Your order number
• Photos showing the issue
• A brief description of the problem

Resolution Options

If your claim is approved, we may provide:
• A replacement item
OR
• Store credit

Mystic Haven reserves the right to deny claims that do not meet the conditions outlined above.